Leadership Minute: Praise For The Front Line Staff

staff

Never underestimate the wisdom and resources of your frontline staff – Lee Cockerell

Staff on the front lines have the initial point of contact with your clientele, are the face of your organization, and create the first impressions that make or break your business. As a leader, you should not just appreciate the service they deliver but see them as extensions of your leadership. As important as this role is, it is equally essential to understand why your front line staff is important to you. They add value by what they see, by what they hear, and what they deliver. They are your go-to team members who deliver for you and your organization time and again. Be sure to honor and thank them for their service. Where would you be without them?

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About dougdickerson

I am an internationally recognized leadership speaker, columnist, and author. My books include: "Leaders Without Borders: 9 Essentials for Everyday Leaders", "Great Leaders Wanted", "Leadership by the Numbers", and "It Only Takes a Minute: Daily Inspiration for Leaders on the Move". I live outside beautiful Charleston, South Carolina.
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2 Responses to Leadership Minute: Praise For The Front Line Staff

  1. lizstincelli says:

    Reblogged this on lizstincelli and commented:
    Your front line staff plays an important role in your organization. They are the face of the organization and the relationship builders.

    Like

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