Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver
The mistake some managers in business make is found in not understanding the connection between good customer service and sound leadership skills. They see it as two separate entities when really it’s one. You can’t provide good customer service to the people you are most dependent upon for your success without understanding how it all depends on strong leadership skills. They are interdependent skills that have to be taught. If your employees don’t feel good about coming to work why should your customers feel good about doing business with you? Take care of your leadership needs and you will take care of your customer service needs. Happy customers make happy employees.